Customer Service
info@theaterlift.com
About our White Glove Service
The White Glove delivery service will uncrate your cabinet, place it wherever you like in your home and install your flat panel TV (only) in your new cabinet. Components and cables are the homeowner’s responsibility. The installers will ask you sign off on the installation, take a photo verifying installation, and haul away any and all trash upon your request at no additional charge.
Please note: Someone over the age of 18 must be present to sign off on the delivery.
TheaterLift.com White Glove Information:
- Installation includes attachment of TV to universal bracket and lift
- TV must be ready to mount
- Delivery team will not remove TV from wall or uninstall TV from entertainment unit
- Member will receive a call from manufacturer within 2 to 3 business days to go over TV dimensions delivery and mounting procedure.
- You will need to give our delivery scheduler your TV model number and details on the room you would like the cabinet placed in.
- Delivery team will mount TV onto lift and place cabinet in desired location of the home
- Call 866-703-8270 for inquiries regarding shipping or installation
Restocking Fee
There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage. All defects or damage must be identitied and noted with the white glove delivery staff. TheaterLift.com is not responsible for defects or damage after the white glove service has been completed and you have accepted delivery.
Any items that are returned without a return authorization will be charged 50% restocking fee.
Returns/Exchanges received 30 days after an RA is issued will incur a 50% restocking fee
Return/Exchange Policy
- There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage.
- Please inspect your cabinet immediately upon receipt for shipping damages. If your cabinet is delivered by TheaterLift.com, the White Glove service will inspect the it with you. Once you have inspected the cabinet and accepted delivery from the White Glove service, we cannot take responsibility for shipping damages. If you do not accept use our White Glove service, you must notify us within three (3) days of receipt of any shipping damages. We cannot take responsibility for shipping damages beyond this point.
- You must call us for a Return Authorization number (RA#) by calling toll free our Customer Service at 800-944-4237 x 115. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# will be refused.
- Returns/Exchanges will not be accepted after 30 days from when you receive your shipment.
- ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY THEATERLIFT.COM. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
If you have any further questions regarding shipping or returns, please call us at 800-944-4237 x115
Order Cancellation Policy
You may cancel your order, for any reason, and receive a full refund provided your order has not been added to the shipping queue or shipped by either Theaterlift.com or the manufacturer. Typically, most orders are shipped the next day after they are received, depending on availability. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped by either TheaterLift.com or the manufacturer the terms of our Returns policy will take effect.
In some cases a custom, special order item may be non-returnable and/or non-cancelable.
To initiate the cancellation of an order, call us at 866-703-8270.
Caring for your TheaterLift cabinet
Yes, it's all real wood.
Your Touchstone TheaterLift cabinet is made of real wood, not particle board. The wood, veneers and finishes have the character of real wood, including natural markings and color. This gives each cabinet its own character. Using real wood can also subject your cabinet to changes in humidity, where dry air may cause the wood loose moisture. This can affect the way a cabinet door may line up if used in extreme dry humidity.
Drawers & Doors
Humid weather may cause real wood furniture to absorb extra moisture, causing a door or drawers to be difficult to open or close. Your cabinet is high quality, but sticking may occur during periods of high humidity. When the air returns to normal, this sticking will resolve itself.
The Effects of Light on Wood
Long term exposure of your wood cabinet may cause damage, including fading. Please avoid leaving your wood cabinet or other wood furniture in direct sunlight, and use window treatments or glass filters to protect the cabinet from the sun’s rays.
Caring for your Cabinet
- Dusting your cabinet removes particles that can damage the surface. Dust with a clean, soft, lint-free cloth. Do not dust with paper towels, sponges or dish cloths. Dampen your cloth before dusting to reduce scratches and static, which will attract more dust. Don’t leave any moisture on the cabinet surface.
- Furniture cleaner or polish should be used every three months, or as needed. Always test a small area first to make sure the finish will not be damaged by your polish or cleaner.
- Always wipe with the grain of the wood.
- Avoid rubbing to hard, as it can cause uneven shine.
- Avoid polishes or cleaners with silicone, as it can soften your finish.
- Do not use wax on your cabinet. The finish on the cabinet will not benefit from wax and it will just build up on the surface, making it hazy.
Easy to use installation parts!Every Theater Lift Cabinet comes with a comprehensive installation parts kit to keep assembly with your TV simple. |  |
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